With Customers

Under the quality philosophy “We will endeavor to develop and enhance technologies and to supply high quality products in response to the needs of customers,” the company conducts business activities based on the principles “customer first” and “quality first,” and its quality policy.

We uphold Jikotei Kanketsu (defect-free process completion) as our basic principle to ensure that no defects are passed along to the post-process and that our customers are satisfied with our products. To establish a quality assurance system that meets global standards, quality is built into all processes starting with the preliminary design and production stage.

In addition, we continue to engage in the “START” project, the global quality improvement initiative to prevent future defects, and the Smart Standard Activity (SSA) to optimize quality standards by recognizing the gap between customer (end-user) needs and the value provided.

From the production preparation stage, we perform repeated CAE analysis that enables us to propose easy-to-make shapes to our customers. Internally, we conduct molding allowance verification and create a process with a high degree of perfection for each product. We have created an environment in which trends in moldability and accuracy can be managed even after the start of mass production, and we have established a system to prevent the release of defective products. Our engineering and manufacturing departments are working together to create products of stable quality, with the goal of creating a process that cannot produce defects, a process that does not allow defective products to pass through. We have also created a corporate culture in which, if an abnormal product is discovered, the information is immediately brought to the attention of executives under the slogan “Bad News First.”

In 2021, SSA added “Closeness Activities,” in which Toyota Motor Corporation, our main customer, actively listens to the problems of our suppliers, and it has become a valuable pillar of our activities that has produced many positive results. Recently, we expanded our activities to overseas bases and are conducting a review of appropriate quality.

In addition, all our offices and plants in Japan have obtained certification for ISO 9001, an international standard on quality management systems, strengthening our quality assurance system consistently applied throughout all stages from development to production.

The Pacific Industrial Group recognizes that human resource development is the very foundation of manufacturing. We are committed to passing on our manufacturing DNA and reducing costs for further evolution. Our manufacturing practices are based on the Toyota Production System, and we take the Genchi Genbutsu approach to implement KAIZEN (improvement) initiatives Groupwide.

Each of our bases is conducting proactive initiatives, such as improving quality through the voluntary introduction of an award system, or facilitating the passing on of technical skills to the younger generation.

In our Toyota Production System Voluntary Study Group activities, we have been conducting improvement activities for plastic products since fiscal 2021 on the theme of “Cost Reduction through the Wheel Cap Process.” These activities aim to make us No.1 in terms of competitiveness by breaking away from traditional manufacturing, strengthening our on-site capabilities, and developing human resources to enhance our problem-solving capabilities. FY2024 is the culmination of these efforts, and we are working to strengthen our production base by becoming more cost-competitive through reliable technology and on-site capabilities.

Thanks to our commitment to global manufacturing, we have been highly regarded by both domestic and overseas manufacturers in terms of quality, cost, and delivery time, receiving 10 global awards from our customers in fiscal 2023.

We make continuous improvements based on the information collected from customers by our Sales and Quality Departments, and enhance customer satisfaction so that we can meet customers’ needs and expectations. We also hold technology exhibitions and give technical presentations in and outside Japan to introduce our new products, technologies, and methods to customers. SDGs and CO˜ reduction are issues of great interest to our customers, and so we also focus on proposing products that contribute to achieving them.

At the request of our customers, we are participating in the CDP supplier program, and have been evaluated by EcoVadis, a global CSR evaluation organization for suppliers, who awarded us with their 2023 Bronze Medal.